SDI Technicians can now access your computer through the Internet to diagnose and fix many kinds of problems. No matter where you are in the world, if your computer is functioning well enough to connect to the Internet, we can connect with your PC over a secure link to take control and investigate the problem.
Here are the steps you need to follow for remote technical support:
Call SDI and request remote support. The phone number is (432) 218-7044.
Connect your computer to the Internet if it is not already connected
When instructed by the technician, Click this link to download the remote support tool, or you may be instructed to click this link instead: Old Remote Support Tool
Follow any other instructions from SDI Technical staff.
The remote support tool will not remain installed on your PC, nor does it use registry settings. Once support is complete, your computer will show no sign of the support tool. This helps you maintain the security of your computer.
Remote Support is billed at the standard rate - this is not a free service. Please call for current rates (new clients: $100 per hour, billed in half-hour increments).
When you need computer problems solved, be sure to give us a call.